✨ AI Summary
We are seeking a Receptionist for our hotel in Gouna. The role involves registering guests, assigning rooms, handling special requests, and ensuring adherence to financial policies. Key responsibilities include managing room status, utilizing suggestive selling techniques, processing check-ins and check-outs, and maintaining front desk operations. The ideal candidate will have a Degree/Diploma in Hospitality, Tourism, or Hotel Management, with 1-2 years of Front Office experience in a 4- or 5-star hotel. Fluency in English and Arabic is mandatory, with German or French being an advantage. Proficiency in Front Office procedures and PMS/OPERA, strong communication, guest-handling, and problem-solving skills are essential. The ability to work under pressure and flexible shifts is also required, along with a passion for luxury guest service.
Requirements
Minimum 1–2 years of Front Office experience in a 4- or 5-star hotel, preferably luxury hospitality. Fluent English and Arabic are required; additional languages such as German or French are an advantage. Good knowledge of Front Office procedures and PMS/OPERA. Strong communication, guest-handling, and problem-solving skills. Professional appearance and excellent grooming standards. Ability to work under pressure and flexible shifts. Genuine passion for delivering personalized luxury guest service.
Description
Location: (Gouna)Job Description: Register guests and assign rooms. Accommodating special requests whenever possible.Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.Understands room status, room status tracking, room locations, types of available rooms, and room rates.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.Preparing room keys for arrivals, files registration cards, and room charges.Knows how to use front office equipment.Processes guests check out.Uses proper telephone etiquette and message-handling procedures.Reads and initials the logbook. Is aware of daily activities and meetings taking place in the hotel.Coordinates guest room maintenance work with the engineering and maintenance division.Report any unusual occurrences or requests to the manager.Maintains the cleanliness and neatness of the front desk area and knows all safety and emergency procedures.Performs related duties and special projects as assigned.Working Hours: The working hours are in accordance with the established roster.Uniforms: Assigned uniform, including proper name tag.Comply to all work-related instructions as it may arise.Requirements:Degree/Diploma in Hospitality, Tourism, or Hotel Management is preferred.Minimum 1–2 years of Front Office experience in a 4- or 5-star hotel, preferably luxury hospitality.Fluent English and Arabic are required; additional languages such as German or French are an advantage.Good knowledge of Front Office procedures and PMS/OPERA.Strong communication, guest-handling, and problem-solving skills.Professional appearance and excellent grooming standards.Ability to work under pressure and flexible shifts.Genuine passion for delivering personalized luxury guest service.