Requirements
The ideal candidate must be fluent in German and English (minimum B2 level) with at least 2 years of experience in multichannel customer support, particularly via email and live chat. Proficiency in CRM and ticketing systems, strong computer literacy, and excellent communication and problem-solving skills are essential.
Description
We are seeking experienced, customer-focused Customer Support Agents to handle Email and Live Chat interactions for a rapidly growing healthcare app company headquartered in Germany.In this role, you will be the front-line brand representatives, delivering high-quality, timely, and professional support to the customers.What You'll DoHandle customer inquiries via email and chat in accordance with defined SLAs.Provide accurate, clear, and empathetic responses across all channels.Manage multiple conversations simultaneously while maintaining high quality standards.Resolve customer issues independently where possible and escalate complex cases appropriately.Accurately document interactions in CRM/ticketing systems.Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.Maintain professionalism and consistency when representing the brand across different markets.What We're Looking ForLanguage RequirementsNative or near-native proficiency in (MUST) German and English (Min. B2 level or equivalent).Customer Support Experience2+ years experience in a multichannel customer support role, especially in email and live chat.Prior experience supporting consumer-facing or similar brands is strongly preferred.Comfortable working in environments with variable and seasonal volumes.Communication & Soft SkillsExcellent verbal and written communication skills.Strong active listening and empathy.Ability to explain processes and solutions clearly and confidently.Culturally aware and comfortable supporting customers across different regions.Calm, professional, and solution-oriented under pressure.Technical & System SkillsExperience using CRM and ticketing systems. Prior experience using Zendesk would be a strong advantage. Tech-savvy, strong computer literacy and ability to learn new tools quickly.Accurate documentation and attention to detail.What Makes You a Great FitPrior experience working with international brands and German customers.Highly organized and self-disciplined.Comfortable managing workload independently.Flexible and adaptable to changing volumes and priorities.Strong sense of ownership and accountability.Professional, dependable, and brand-focused.Schedule & AvailabilityEurope Business Hours: Monday–Friday, 09:00–17:00 CET.Reliable availability during peak seasonal periods is essential.What We Offer100% remote work.Collaborative and supportive global environment.Exposure to international clients.Opportunities for growth and development.Ideal Work SetupSystem: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)RAM: Minimum 8GBProcessor: Intel Core i5 or higherInternet: 40–50 Mbps (download), 30 Mbps (upload)Equipment: Wired headsetEnvironment: Quiet, distraction-free workspaceIMPORTANT NOTES!Influx never asks candidates to make any payment throughout the entire recruitment process. Successful candidates will be contacted only through email ending with influx(dot)com.