Requirements
Candidates must have excellent communication skills, fluency in English and Arabic, and a strong customer service orientation. Proficiency in hotel management software (e.g., Opera) and basic computer skills are required. A high school diploma and an open manual driver's license are necessary, with hospitality-related degrees and previous experience being a plus.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Welcome and check-in guests, ensuring a smooth and personalized arrival experience.
Handle guest inquiries and requests promptly and efficiently.
Process check-outs and manage billing accurately.
Provide information about hotel amenities, local attractions, and services.
Interact with different departments on a daily basis to ensure that our guests have a seamless experience.
Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently.
Maintain a clean and organized front desk area.
Ensure compliance with hotel policies and safety procedures.
Participate in training sessions and team meetings to enhance service quality.
Qualifications
Excellent communication skills with a friendly and professional demeanor. Fluency in English and Arabic; additional languages are a plus.
Strong customer service orientation with a passion for creating memorable guest experiences.
A friendly personality paired with professionalism and a high standard of personal presentation.
Detail-oriented with the ability to multitask in a fast-paced environment.
Collaborative team player with a positive attitude.
Creative problem-solving skills to address guest concerns effectively.
Proficiency in hotel management software, preferably Opera or similar POS systems.
Basic computer skills and ability to learn new technologies quickly.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Knowledge of Brisbane City and surrounding areas to provide local recommendations.
High school diploma or equivalent; hospitality-related degree is a plus.
Open manual driver’s license.
Previous experience in hospitality or customer service is preferred.
Additional information
Guest service agent for Mercure Abu Dhabi Downtown
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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