✨ AI Summary
The Store Manager will be responsible for achieving company objectives by ensuring the highest levels of customer service and maximizing sales through skilled retail staff. Key responsibilities include implementing operating procedures, promoting the company's Loyalty Program, and providing feedback to management on employees and products. The ideal candidate must be fashionable, possess up-to-date product knowledge, and be adept at managing stock, sales targets, and staff. This role requires end-to-end store operations responsibility, including visual merchandising, staff management, and maintaining security vigilance. Physical fitness for standing and heavy lifting is also required.
Requirements
Achieve company objectives by providing excellent customer service, maximizing sales through skilled retail staff, and implementing operating procedures according to company and brand standards. Promote the company's Loyalty Program for repeat sales. Provide feedback to Area and Operations Managers regarding employees and products. Must be fashionable, well-groomed, and possess up-to-date product knowledge. Maintain minimal stock loss and manage stockrooms. Apply creative techniques to exceed sales targets and ensure required stock levels. Manage staff rosters, leaves, and grievances. Maintain visual merchandising standards and ensure security vigilance. Must be updated on various brands for suggestive selling and be physically fit for standing and heavy lifting.
Description
JOB DESCRIPTION POSITION OBJECTIVE - Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Implement operating procedures at the store as per the company and Brand standards - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Area Manager and Operations Manager with regards to employees and products Key Responsibilities - Brief and guide the staff on achievement of the daily / weekly / monthly sales target - Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensure minimal stock loss manage stockrooms - Implement the operating procedures at the store and ensure the brand and company's policies and procedures are adhered by all the staff at all the times - Apply creative techniques to achieve / exceed the store sales target - Ensure has the required stock levels to maximize the sales - Weekly audit the store administration and resolve discrepancies if any - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Supervise the store and provide feedback to the Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store operations responsibility - Must be physically fit to stand for extended hours and heavy lifting