POSITION OBJECTIVE
- Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
- Implement operating procedures at the store as per the company and Brand standards
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
- Provide feedback to the Area Manager and Operations Manager with regards to employees and products
Key Responsibilities
- Brief and guide the staff on achievement of the daily / weekly / monthly sales target
- Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
- Ensure minimal stock loss manage stockrooms
- Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
- Apply creative techniques to achieve / exceed the store sales target
- Ensure has the required stock levels to maximize the sales
- Weekly audit the store administration and resolve discrepancies if any
- Manage the daily roaster, leave and grievances of the retail staff
- Maintain the visual merchandising standards at the stores all the time as per set VM standards
- Promote the Club Apparel Loyalty Program of the company for repeat sales
- Supervise the store and provide feedback to the Area Manager with regards to the employees and products
- Ensure awareness and vigilance at all times of security in the store without any negligence
- Must be updated about the various brands of the group for suggestive selling to the customers
- End to end store operations responsibility
- Must be physically fit to stand for extended hours and heavy lifting