Requirements
The ideal candidate will have a strong sales mindset, excellent spoken English, and strong communication and active listening skills. Experience in pre-sales, appointment setting, telesales, lead generation, customer service, or call center roles is preferred. Technical requirements include Windows 11/macOS, Intel Core i5 (8th Gen+) or equivalent, 8GB RAM, a USB noise-cancelling headset, and a DSL internet connection with at least 30 Mbps download and 20 Mbps upload.
Description
Are you a confident communicator who enjoys speaking with people, handling objections, and creating opportunities Calls Experts is looking for high-performing, sales-minded Customer Service Representatives to join our growing global team.This is not a chat or email support role. If you're looking for a fast-paced, phone-based opportunity where your communication skills directly impact your earnings, we'd love to hear from you.About Calls ExpertsCalls Experts is a global contact center solutions provider with over 15 years of experience serving clients across North America. We help connect qualified prospects with licensed insurance professionals through exceptional customer engagement.What You'll DoMake and receive calls with prospective clients (primarily outbound cold calling)Build rapport and engage potential customers professionallyPre-qualify prospects for Life Insurance and Final Expense quotesHandle objections confidently and keep conversations moving forwardGather accurate customer informationTransfer qualified prospects to licensed Sales AdvisorsMaintain professionalism while meeting quality and performance expectationsPlease Note: You will not be selling insurance. Licensed advisors handle all consultations and sales.What We're Looking ForWe're seeking individuals with a strong sales mindset who are comfortable speaking with new people every day.Preferred qualifications include:Excellent spoken English with a clear, professional accentStrong communication and active listening skillsConfidence handling objections and difficult conversationsPre-sales, appointment setting, telesales, lead generation, customer service, or call center experienceAbility to build rapport quickly and identify customer needsSelf-motivated with a positive attitude and willingness to learnAdaptability to different projects and campaignsScheduleFull-time9:00 AM – 6:00 PM EDT (hour break included)5 working days per weekWeekend shifts may occasionally be required depending on the projectCompensationBase Pay: $3.98/hourApproximately $788/month (based on an average of 198 working hours)Performance Bonuses: Up to $500 USD per monthPaid overtime for approved hours worked beyond the standard scheduleTraining & PaymentOne-week virtual training (2–3 hours per day)Training is paid after successful onboarding and completion of your first month of employmentMonthly paymentsTechnical RequirementsWindows 11/macOS: Tahoe/Sequoia/SonomaIntel Core i5 (8th Generation or newer) or equivalent (CPU benchmark 5,000+)Minimum 8GB RAMUSB headset (noise-cancelling preferred)Fiber Optic or DSL internet connection with at least: 30 Mbps download; 20 Mbps uploadNot accepted: Mobile hotspots, 4G/5G/LTE internet, and StarlinkIf you're confident on the phone, enjoy connecting with people, and are motivated by performance-based rewards, we'd love to hear from you.Apply today and take the next step in your sales-focused customer service career.Ready to join our teamComplete your application here: https://forms.gle/6Mo1o51H71pbss4f8