✨ AI Summary
The Department Manager will oversee retail operations, focusing on maximizing sales and providing excellent customer service. This role involves assisting the Store Manager, promoting loyalty programs, ensuring staff skills and knowledge are up-to-date, and maintaining store standards in visual merchandising and security. The manager will also handle staff scheduling, grievances, and assume full store responsibility in the absence of the Store Manager. A fashionable appearance, updated product knowledge, and physical fitness are essential.
Requirements
The ideal candidate will be responsible for ensuring the highest levels of customer service and sales maximization by retail staff. Key responsibilities include assisting the Store Manager in profitable store operations, promoting the company's loyalty program, maintaining product knowledge, managing staff schedules and grievances, and ensuring visual merchandising and security standards are met. Physical fitness for standing and lifting is also required.
Description
JOB DESCRIPTIONPOSITION OBJECTIVE - Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures - End to end store responsibility in absence of Store Manager - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Store Manager and Area Manager with regards to employees and products Key Responsibilities - Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales - Assisting the Store Manager in implementation of operating procedures at the store as per the company standards - Ensure the brand and company's policies and procedures are adhered by all the staff at all the times - Regularly audits own store administration and resolve any issues - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store responsibility in absence of Store Manager - Must be physically fit to stand for extended hours and heavy lifting