✨ AI Summary
The Department Manager is responsible for delivering exceptional customer service, driving sales, and supporting the Store Manager in profitable store operations. The role involves end-to-end store responsibility in the absence of the Store Manager, managing rosters, leaves, and grievances, maintaining visual merchandising standards, promoting loyalty programs, and ensuring adherence to company policies. The candidate should possess strong knowledge of fashion trends, brand awareness, security awareness, and the ability to motivate and lead retail staff.
Requirements
Responsibilities include delivering high levels of customer service, maximizing sales, and assisting the Store Manager in profitable store operations. Requires end-to-end store responsibility in the absence of the Store Manager, knowledge of loyalty programs, adherence to company policies, and the ability to manage rosters, leaves, and employee grievances. Must stay updated on fashion trends, supervise staff, ensure security, and maintain visual merchandising and stock control.
Description
POSITION OBJECTIVE
- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
- Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
- End to end store responsibility in absence of Store Manager
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
- Provide feedback to the Store Manager and Area Manager with regards to employees and products
Key Responsibilities
- Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
- Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
- Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
- Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
- Regularly audits own store administration and resolve any issues
- Manage the daily roaster, leave and grievances of the retail staff
- Maintain the visual merchandising standards at the stores all the time as per set VM standards
- Promote the Club Apparel Loyalty Program of the company for repeat sales
- Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
- Ensure awareness and vigilance at all times of security in the store without any negligence
- Must be updated about the various brands of the group for suggestive selling to the customers
- End to end store responsibility in absence of Store Manager
- Must be physically fit to stand for extended hours and heavy lifting