Requirements
Requirements & QualificationsEducation: Bachelor’s degree in finance, accounting, law, or a related field.Experience: 5 to 10+ years of experience in credit control, accounts receivable, or debt collections, often with prior supervisory experience.Skills: Strong negotiation, leadership, and analytical skills.Technical Knowledge: Proficiency in financial software, ERP systems, and advanced Microsoft Excel.
Description
A financial collection manager oversees a company’s debt recovery and accounts receivable team. They set recovery targets, negotiate complex payment plans, handle escalated customer disputes, and ensure compliance with financial regulations to optimize cash flow and minimize bad debt.Key ResponsibilitiesTeam Leadership: Hire, train, and supervise collection agents, setting daily and monthly recovery quotas.Debt Recovery Strategy: Develop and refine policies for collecting delinquent accounts and reducing overdue invoices.Negotiation & Escalation: Handle high-value or severely delinquent client accounts and design workable payment arrangements.Reporting & Analysis: Track department metrics, analyze recovery trends, and present periodic financial reports to senior leadership.Compliance: Ensure all collection procedures strictly follow legal standards and fair debt practices.