✨ AI Summary
The Collection Specialist will be responsible for managing collection activities, including contacting customers via phone, email, and SMS regarding outstanding payments. Key duties involve following up on installments, negotiating payment arrangements, and ensuring collection targets are met. The role also includes reviewing customer accounts, reconciling statements, updating payment records, and coordinating with various departments such as Sales, Customer Service, Legal, and Treasury. The specialist will prepare collection reports, monitor KPIs, and ensure compliance with company policies and laws. A Bachelor's Degree in Accounting, Finance, or Business Administration is required, with 2-5 years of collections or accounts receivable experience, preferably in the real estate industry.
Requirements
QualificationsEducationBachelor's Degree in Accounting, Finance, Business Administration, or a related field.Experience2–5 years of experience in collections or accounts receivable.Experience in the real estate or property development industry is preferred.
Description
Key ResponsibilitiesCollection ManagementContact customers through phone calls, emails, SMS, and other approved communication channels regarding upcoming and overdue payments.Follow up on monthly installments, down payments, maintenance fees, penalties, and other outstanding balances.Monitor customer aging reports and prioritize collection activities.Negotiate payment arrangements within the approved authority limits.Ensure collection targets are achieved on a monthly basis.Customer Account ManagementReview customer accounts to identify overdue balances.Reconcile customer statements and investigate payment discrepancies.Update payment records in the ERP/CRM system.Respond to customer inquiries regarding payment schedules and account balances.CoordinationCoordinate with the Sales Department regarding customer payment commitments.Liaise with Customer Service to resolve customer concerns affecting collections.Work closely with the Legal Department on accounts requiring legal action.Coordinate with Treasury to verify received payments.ReportingPrepare daily, weekly, and monthly collection reports.Monitor collection KPIs and overdue trends.Report high-risk accounts to management.Maintain accurate documentation of collection activities.ComplianceEnsure all collection activities comply with company policies and applicable laws.Maintain confidentiality of customer financial information.Keep accurate records of customer communications.