Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Finance, Business Analysis & Consulting
Company Industry
Banking & Financial Services
About the company
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Responsibilities
Establish and run the AI Factory, mobilising and coordinating multiple agile AI squads (product, engineering, data science, MLOps/LLMOps, UX, risk and change) to deliver agents iteratively and at scale
Own and maintain the agent backlog, including epics/features/user stories, acceptance criteria, prioritisation, and release planning aligned to capacity and dependencies
Define a repeatable delivery lifecycle and “definition of done” for AI agents (design, build, testing, validation, risk sign-off, deployment, and post-release monitoring), with clear quality gates
Drive continuous improvement across squads (cycle time, throughput, quality, rework, cost per agent) to meet scale targets without compromising control, resilience, or customer outcomes
Own the end-to-end product lifecycle for AI agents, from problem definition and backlog creation to launch, adoption, and optimization
Translate business needs into clear product requirements, user stories, and acceptance criteria to guide delivery squads
Prioritize features and releases based on business value, operational impact, risk considerations, and cost efficiency
Define clear agent objectives, user needs, and success metrics for each AI agent
Ensure AI solutions are embedded into real business processes and drive tangible improvements in productivity, customer experience, risk management, or control effectiveness
Partner closely with technology teams, third-party vendors, and business stakeholders to ensure solutions are technically sound, scalable, and production-ready
Work with risk, compliance, and control functions to ensure AI agents meet policy, governance, and regulatory expectations throughout their lifecycle
Track post-deployment performance of AI agents against defined KPIs (e.g. time saved, quality improvements, error reduction, adoption) and drive iterative improvements based on outcomes
Adoption, change & stakeholder enablement
Drive adoption of AI agents into production workflows, partnering with business owners to redesign processes, define operating procedures, and embed human-in-the-loop controls where required
Define and execute enablement plans (communications, training, playbooks) to build confidence and capability across the bank and ensure sustained usage
Act as a trusted advisor to senior stakeholders on AI adoption, value, controls, and the organisational changes required to scale
Own delivery tracking and executive reporting against the AI Factory roadmap (milestones, risks, dependencies, and outcomes) for governance forums and senior management
Evaluate and manage third-party vendors and partners (including AI tooling and model providers), ensuring commercial value, technical fit, and alignment to CBD’s standards and governance
About the Company
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.
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