Requirements
Requires 10+ years in product management, with 3+ years leading AI/ML product initiatives. Must have a proven track record of shipping AI products at scale and a deep understanding of LLMs, prompt engineering, RAG architectures, fine-tuning, and evaluation frameworks. A Bachelor's degree in CS, Engineering, or related field is required, with an advanced degree in AI/ML being a plus.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Finance, Business Analysis & Consulting
Company Industry
Software & Internet Services
Our product management team
Our product management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
What you will own:
Ship AI-powered features to production: conversational AI (chatbots, copilots), intelligent onboarding, smart trading assistants, automated compliance workflows
Lead cross-functional squads of ML engineers, data scientists, designers, and backend engineers to deliver AI products end-to-end
Evaluate and integrate LLM/GenAI capabilities (GPT, Claude, open-source models) into product experiences - balancing innovation speed with safety and compliance
Build the internal AI enablement playbook: drive adoption of AI tools across product, engineering, and operations teams
Define success metrics for AI features (engagement lift, cost reduction, resolution rate, NPS) and run rigorous A/B tests
Manage vendor relationships for AI/ML infrastructure, annotation, and model providers
Report to senior leadership on AI transformation progress, ROI, and strategic direction
What we are looking for:
10+ years in product management, with 3+ years leading AI/ML product initiatives in production
Proven track record of shipping AI products at scale - chatbots, recommendation systems, NLP features, intelligent automation, or AI agents that served real users
Deep understanding of LLMs, prompt engineering, RAG architectures, fine-tuning, and evaluation frameworks - you can hold your own in technical discussions with ML engineers
Experience with conversational AI platforms (e.g. Dialogflow, Rasa, custom LLM-based agents) and measuring their effectiveness
Demonstrated ability to translate ambiguous AI opportunities into concrete product specs, build-vs-buy decisions, and phased rollout plans
Strong data intuition - comfortable with SQL, analytics dashboards, and experiment design
Experience in fintech, crypto, or high-compliance environments is a strong plus
Ability to influence and align senior stakeholders (C-suite, engineering leads, compliance) on AI adoption strategy
Bachelor's degree in CS, Engineering, or related field; advanced degree in AI/ML is a plus but not required - shipped products matter more than credentials
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work flexibility adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work perks: crypto.com visa card provided upon joining
Our benefits packages vary depending on region requirements.
About Crypto.com
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
We may use artificial intelligence tools to analyze the content of your resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information.
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