✨ AI Summary
The Technical Care Specialist provides advanced technical and product support within Nokia's Care service delivery. This global, 24x7 role involves handling complex troubleshooting cases for software and hardware issues, acting as the first point of contact for customers. The Specialist will diagnose and resolve issues remotely or on-site, ensure service readiness, advise product teams, and escalate key issues. Responsibilities include translating strategic concepts into actionable measures, leading small technical projects, supporting advanced troubleshooting, identifying and analyzing defects, handling complex customer cases, contributing to root-cause analysis, and creating knowledge articles. The role requires a Bachelor's Degree with 8-10 years of experience in SDH and basic LAN/WAN/Networking concepts, with a strong preference for expertise in DWDM, OTN, and GMPLS.