✨ AI Summary
The Technical Care Specialist will provide advanced, proactive technical support for broadband and IP network solutions. This role involves diagnosing and resolving complex technical issues, performing in-depth root cause analysis, and documenting findings. The specialist will collaborate with R&D and cross-functional teams, share technical knowledge, and optimize network performance to ensure reliable operations and customer satisfaction.
Required qualifications include a Bachelor’s degree in Engineering with 5 to 8 years of relevant experience. A strong understanding of broadband access technologies (GPON, XGS-PON, SD-WAN, FWA) and IP networking protocols (IPv4/IPv6, SIP, IGMP, SNMP, SNTP, DHCP, PPPoE, ERPS) is essential. Candidates must have hands-on experience in troubleshooting, diagnostics, and root cause analysis, along with proficiency in UNIX/Linux systems and network/system analysis tools. Desirable qualifications include analytical, communication, and customer-focused skills, basic programming/scripting knowledge (Python, Java, JavaScript), familiarity with SQL/MariaDB and web technologies, and experience with Nokia products.
Requirements
Bachelor’s degree in Engineering with 5-8 years of relevant experience is required. Strong understanding of broadband access technologies (GPON, XGS-PON, SD-WAN, FWA) and IP networking (IPv4/IPv6, SIP, IGMP, SNMP, SNTP, DHCP, PPPoE, ERPS) is essential. Hands-on experience in troubleshooting, diagnostics, and root cause analysis is necessary, along with proficiency in UNIX/Linux and network/system analysis tools.
Description
As a Technical Care Specialist, you will deliver advanced, proactive technical support for broadband and IP network solutions by diagnosing and resolving complex technical issues, collaborating closely with R&D and cross-functional teams, performing in-depth root cause analysis, documenting findings and solutions, sharing technical knowledge, optimizing network performance, and continuously improving service quality to ensure reliable operations and exceptional customer satisfaction.