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How do I apply for the IP Telephony Engineer - 3CX /Avaya job at Bits Secure IT Infrastructure LLC?

Click the Apply Now button on this page to apply for the IP Telephony Engineer - 3CX /Avaya position at Bits Secure IT Infrastructure LLC. You will be redirected to the original job listing to complete your application.

Where is the IP Telephony Engineer - 3CX /Avaya position located?

This IP Telephony Engineer - 3CX /Avaya role is based in Dubai, United Arab Emirates.

IP Telephony Engineer - 3CX /Avaya

🏢 Bits Secure IT Infrastructure LLC

📍 Dubai, United Arab EmiratesFull-timeOn-site

📅 Posted: 1w ago🔄 Updated: 1w ago

CV%

✨ AI Summary

We are seeking an experienced IP Telephony Engineer with strong hands-on expertise in 3CX and Avaya systems. The role involves customer implementation, configuration, and support of Unified Communications solutions, including PABX/IP-PBX, VoIP, and SIP Trunking. You will be responsible for configuring IVR, call routing, IP phone provisioning, and troubleshooting voice-related network issues. A solid understanding of networking protocols such as TCP/IP, VLAN, DHCP, DNS, NAT, QoS, and firewall rules is essential. The ideal candidate will also have expertise in infrastructure areas like Networking & Security, Server & Identity, Virtualization & Business Continuity, and Cloud & Hybrid environments. This is a full-time position requiring 4-6 years of relevant experience, with a minimum of 4 years in enterprise IP telephony/UC delivery. The role requires travel within the UAE and passing a live technical assessment. 3.1 Must Have – Unified Communications (Non-Negotiable)Strong, current hands-on experience with 3CX, including customer implementation, configuration, and support.Practical experience with Avaya PABX / IP Office.Strong knowledge of PABX/IP-PBX, VoIP, and Unified Communications.Hands-on expertise in SIP/SIP Trunking, including registration, dial plans, codecs, NAT traversal, and troubleshooting through logs/traces.Experience configuring IVR/Auto Attendant, Call Queues, Ring Groups, Call Routing,

Required Skills

Other

○3CX○Avaya○IP telephony○PABX/IP-PBX○SIP/SIP Trunking○IVR○Auto Attendant○Call Queues○Ring Groups○Voicemail○IP phone provisioning○NAT○QoS○NAC○NGFW○OU/GPO○Hardening○SAN/NAS○RAID○DR○Restore Testing○Teams Phone○PBX System○Sip Trunking○Voice Gateways○SBC○IP Phones○Avaya PBX○English○TCP○IP

Soft Skills & Professional Competencies

○Communication

Information Technology

○VoIP○Routing○TCP/IP○VLANs○DHCP○DNS○Firewalls○Core Networking○SD-WAN○IPSEC○Wi-Fi○Windows Server○Active Directory○PKI○Data Replication○PowerShell○VMware○Hyper-V○Clustering○Backup○Azure○Entra ID○OT Security○Cloud Migration○Network Engineering○Solution Design

Engineering, Construction & Trades

○Troubleshooting

Productivity & Workplace Tools

○Office 365

Finance, Legal & Governance

○Corporate Governance

🎁 Benefits & Perks

Annual Air Ticket, Annual Leaves As Per Labour Law, Medical Insurance, Paid Leaves, Transportation, Visa, Travel Allowance

Requirements

4-6 years of engineering experience, including at least 4 years of genuine hands-on enterprise IP telephony/UC delivery using 3CX and Avaya.
Substantial delivery for external customers at a systems integrator, MSP, service provider, OEM partner or project-delivery organization. Internal-IT-only careers do not qualify.
2+ years leading engineers or project workstreams while remaining personally hands-on (configuration, CLI, troubleshooting).
Proven end-to-end delivery across multiple customers, technologies and sites, through to formal customer acceptance.
Professional-standard technical documentation: HLD / LLD, BOQ, MOP, test plans and as-built records.
Proven escalation and RCA leadership on complex faults.
Clear written and spoken English; credible in front of customer stakeholders.
Bachelor's degree or diploma in Engineering, Computer Science or Telecom, or equivalent demonstrable experience.
Able to work independently at customer sites and willing to travel within the UAE.
Willing to pass a live technical assessment — scenario discussion, whiteboard design, and hands-on configuration and troubleshooting on real equipment.

Preferred certifications and attributes

3CX, Avaya, CCNP / CCIE, Fortinet NSE / FCP / FCSS, Microsoft, VMware VCP, Veeam, PMP or ITIL; UAE market experience; valid UAE driving licence; AMC / SLA managed-services background

Description

3.1 Must Have – Unified Communications (Non-Negotiable)Strong, current hands-on experience with 3CX, including customer implementation, configuration, and support.Practical experience with Avaya PABX / IP Office.Strong knowledge of PABX/IP-PBX, VoIP, and Unified Communications.Hands-on expertise in SIP/SIP Trunking, including registration, dial plans, codecs, NAT traversal, and troubleshooting through logs/traces.Experience configuring IVR/Auto Attendant, Call Queues, Ring Groups, Call Routing, and Voicemail.Experience with IP phone provisioning and voice fault troubleshooting.Good understanding of voice-supporting networks: TCP/IP, VLAN, DHCP, DNS, NAT, QoS, and firewall rules.3.2 Must Have – Infrastructure ExpertiseStrong hands-on expertise in at least one of the following areas, with working knowledge of the others:Networking & Security: Routing & Switching, VLAN, STP/LACP, QoS, WAN/SD-WAN, IPsec/SSL VPN, Wireless, NAC, and NGFW.Server & Identity: Windows Server, Active Directory, OU/GPO, DNS, DHCP, PKI, Replication, Hardening, and PowerShell.Virtualization & Business Continuity: VMware/Hyper-V, Clusters, SAN/NAS, RAID, Backup, Replication, DR, and Restore Testing.Cloud & Hybrid: Microsoft 365, Azure, Entra ID, Identity & Security, Cloud Migrations, Governance, Teams Phone and Direct Routing.3.3 Added Advantage3CX and/or Avaya certification.Experience with Yeastar, Grandstream, Cisco CUCM, Microsoft Teams Phone, and SBCs such as Ribbon/AudioCodes.Experience with PRI/ISDN, Analogue Gateways, Call Recording, and Contact Centre solutions.Experience implementing and supporting multi-site and multi-tenant telephony solutions for enterprise customers.

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