Requirements
· Proven 1-2 years of experience in a sales support or coordination role, preferably in a B2B sales environment.· BSc in business administration or relevant field.· Strong organizational skills with the ability to manage multiple tasks and prioritize workload effectively.· Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders.· Proficiency in using CRM systems and MS Office Suite (Word, Excel, PowerPoint, Outlook).· Detail-oriented with a high level of accuracy in data entry and record-keeping.· Customer-focused mindset with a passion for delivering exceptional service.· Ability to work independently, as well as collaboratively in a team environment.Strong problem-solving skills and the ability to adapt to changing priorities and deadlines.
Description
Order Management:Process sales orders accurately and efficiently, ensuring timely delivery and customer satisfaction.Handling order processing cycle from Customer PO issuance phase to order delivery through Partner technical and commercial timeline revision and follow-up.The cycle includes technical and commercial revision of orders along with logistical coordination with the Partner or internal logistics team along with money collection tracking.Sales Support:Collaborate closely with the sales team to assist in generating leads, prospecting, and qualifying potential customers.Prepare and deliver sales presentations, proposals, and contracts to customers.Follow up on sales leads and inquiries, ensuring timely and effective communication.Documentation & ReportingMaintain accurate and up-to-date sales records, including customer information, orders, and sales activities.Maintaining and improving Business unit documentation procedures internally and externally i.e., Internal documentation inventory and Customer documentation needs.Generate reports on sales performance, order status, and other key metrics as required.Creating analytics and reports relating to PO cycles, Delivery dues, and money collection.Following up on internal order registrations..Admin Support 1. Provide administrative support within the internal sales process. 2. A liaison between the team and other support functions for interchanging tasks such as promotional materials and events planning. 3. Holding out external admin tasks e.g., company registrations and Tender purchases. 4. Provide general administrative support to the sales team, including preparing sales reports, presentations, and meeting minutes.