✨ AI Summary
The Business Banking Acquisition Officer / Senior Officer is responsible for acquiring and growing a base of Business Banking (BB) customers to meet key performance indicators (KPIs). This role involves building a strong BB portfolio (asset & liability) within an assigned zone, achieving communicated KPIs through key performance activities like outbound calls and sales visits, and proactively building the area's BB portfolio. The officer will also stay updated on competitor products, grow new account relationships, assess customer financial needs, and deliver targets for acquisition, liabilities, assets, and fee income. Quality and service are paramount, ensuring good customer acquisition according to ADIB policies, handling inquiries for BB and consumer products, promoting delivery channels, and maintaining a continuous flow of appointments. The role also requires adherence to CBE, Compliance, Audit, and Bank policies, including KYC and credit policies.
Requirements
University Degree is required with experience in MS Office Excel, strong analytical and presentation skills, good finance background, product knowledge awareness, and a good understanding of the market offering scope of business banking. Officer level requires 2-5 years of sales experience, while Sr. Officer level requires 5-7 years of sales experience.
Description
Acquires & grows base of BB customers in order to meet KPIs set.Build strong & healthy Business banking portfolio (asset & liability) within his assigned zone.KEY ACCOUNTABILITIESRelationship Management:Achieve communicated KPIs by strictly following his key performance activities (KPAs), (outbound calls, sales visits, cross sell activities) Report his KPAs on weekly basis to the business banking sales manager.Personally, and proactively build his area business banking portfolio of asset and liabilities.Keeps updated and learns in-depth the more complicated products offered by the competition.Grows the number of new account relationships via customer referrals, marketing leads and self-generated leads.Proactively assesses financial needs of customers.Responsible for achieving & delivering his/her targets in terms of acquisition, liabilities, asset and fee income for his/her Advising Zone.Assisting the Business banking Area Manager in periodically evaluating performance levels as defined in the business plan.Totally responsible for business banking acquisition for his advising zone. Provide customer technical advices and solutions. Quality & Services Ensure good customer acquisition in accordance to ADIB policies and processes. Efficiently handle new to bank customer's inquiries for all BB products and consumer products.Ensure full and proper customer knowledge for all BB asset and liability products.Regularly promote the usage of other delivery channels via day-to day contacts with the customers.Ensure continuous flow of appointments at Advising Zone.CBE, Compliance, Audit, ProceduresResponding to Compliance Dept. requirements in terms of obtaining proper approvalsEnsure implementation of all Bank policies / procedures / KYC compliance requirements are in placeEnsure following set procedures / policies as per designation letter.Ensure full adherence to credit policies and required documentations.And any other assigned tasksQUALIFICATIONS:Academic and professional qualificationsUniversity Degree Experience with (MS office excel), experience to demonstrate with good communication skillsStrong analytical skills and observation to trendsGood finance backgroundGood presentation skills Product knowledge awareness Good understanding to the market offering scope of the business banking Experience and other requirementsYears of experience:Officer: 2-5 years of experience in sales activities.Sr. Officer: 5-7 years of experience in sales activities.