Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Police, military & security services
Company Industry
Travel, Hotel & Tourism
Job summary
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and standard operating procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Candidate profile
Education and experience
High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR
2-year degree from an accredited university in criminal justice or related major; 2 years experience in the security/loss prevention or related professional area.
Core work activities
Managing security/loss prevention operations
Assists the director of engineering in administering fire prevention programs and emergency preparedness.
Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
Comply with applicable laws and safety regulations.
Follow proper key control guidelines in loss prevention and in the property.
Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
Follow duty of care process for the protection of guests and employees.
Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Monitors all unusual activities in and around the property that would impair the well-being of guests and employees.
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
Oversees and guides the efforts of the Accident Prevention Committee.
Oversees first aid program for guests and employees.
Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
Encourages and builds mutual trust, respect, and cooperation among team members.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Serves as a role model to demonstrate appropriate behaviors.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring exceptional customer service
Meet quality standards and customer expectations on a daily basis.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer satisfaction and retention.
Additional responsibilities
Analyzes information and evaluating results to choose the best solution and solve problems.
Develops liaison with local law enforcement and emergency services.
Informs and/or updates the executives and peers on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, in written form, or in person.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
About the Company
Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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