Requirements
Requires a Bachelor's degree in a relevant field and a minimum of 7 years of JIRA configuration and administration experience, including at least 5 full lifecycle JIRA implementation projects. Must have hands-on experience with JIRA administration, configuration, workflows, boards, JQL, dashboards, automation, and integrations. Strong communication, presentation, and business writing skills are essential. Arabic and English language skills are important.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
IT - Software & Web Development
Company Industry
Software & Internet Services
Job summary
The JIRA administrator and configurator is responsible for the end-to-end administration, configuration, and continuous improvement of the organization’s JIRA environment, including implementation, testing, training, and post go-live support. The role requires strong configuration expertise across JIRA modules, integration awareness with third-party applications (including AI-enabled tools and Confluence), and the ability to translate business requirements into practical, scalable JIRA solutions.
Duties and responsibilities
Portfolio dashboard configuration/executive dashboard
Configure and maintain an executive-level portfolio dashboard that aggregates multiple projects into a single consolidated view for leadership reporting. Build and maintain dedicated project manager dashboards for day-to-day tracking and decision-making.
Critical path visualization for Kanban/waterfall projects
Identify, configure, and display the critical path for projects delivered using a Kanban-Waterfall (hybrid) approach, using JIRA configurations, plugins, or reporting mechanisms that support critical path analysis.
Hybrid delivery model setup (Waterfall + Agile)
Design, configure, and maintain a hybrid delivery model in JIRA with the following structure:
Requirements & design – Waterfall
Development – Agile (Sprint-based)
SIT & UAT – Waterfall
Workflow schemes and field configurations
Manage workflow schemes, issue types, screens, and field configurations across both Scrum and hybrid project models, ensuring consistency and alignment with governance standards.
Develop and maintain a standard project template for consistent use across all Waterfall projects.
Customized reports and dashboards
Build and maintain customized reports and dashboards to track project progress, sprint metrics, milestone status, testing progress, portfolio-level KPIs, and executive summaries.
Required work experience and education
Bachelor’s degree in computer science, management information systems, information technology, business information systems, or an equivalent major/qualification.
Minimum 7 years of JIRA configuration and administration experience.
Experience in at least 5 full lifecycle JIRA implementation projects across Scrum, Kanban (company-managed), and team-managed (portfolio configuration) project types.
Hands-on experience in JIRA development, configuration, and customization, including workflows, schemes, and automation rules.
Strong understanding of JIRA implementation methodologies and best practices.
Preferred experience in government/public sector service process design and optimization, across both Waterfall and Agile project delivery.
Preferred experience integrating JIRA with AI-powered tools and automation capabilities.
Required technical and functional skills
Strong hands-on experience administering JIRA (Cloud and/or Data Center), including user, group, role, and permission management.
Expertise in configuring workflows, workflow schemes, issue types, screens, screen schemes, and field configurations.
Hands-on experience with JIRA Software (Scrum and Kanban boards), JIRA Service Management, and JIRA Work Management.
Experience with Advanced Roadmaps (Portfolio for JIRA) for cross-project and program-level portfolio planning.
Proficiency in JIRA Query Language (JQL) for building filters, dashboards, and custom reports.
Experience building and customizing dashboards, gadgets, and reports, including burndown, velocity, sprint, milestone, and executive-level reporting.
Experience configuring permission schemes, notification schemes, and security schemes in line with governance and compliance requirements.
Working knowledge of JIRA Automation (rules, triggers, conditions, and actions) to streamline processes and reduce manual effort.
Experience integrating JIRA with Confluence and other Atlassian products, as well as third-party and AI-enabled tools (e.g., Claude, Slack/Teams, or AI assistants and plugins).
Familiarity with the Atlassian Marketplace and the ability to evaluate, install, and configure add-ons/plugins.
Working knowledge of Groovy scripting and ScriptRunner (or similar automation/scripting tools) is a plus.
Understanding of REST APIs for integrating JIRA with external systems and applications.
Experience with user provisioning and authentication, including SSO/SAML and LDAP/Active Directory integration.
Experience with data migration, import/export, and JIRA instance consolidation or upgrades.
Solid understanding of Agile (Scrum/Kanban) and Waterfall delivery methodologies, with the ability to configure JIRA to support hybrid delivery models.
Ability to design and maintain project templates, configuration governance standards, and supporting documentation.
Required soft skills and language
Strong communication and stakeholder management skills.
Strong presentation and business writing skills.
Ability to work with business users, technical teams, and project management teams.
Ability to understand complex requirements and propose practical solution options.
Arabic and English language skills are important for business communication, documentation, and user interaction.
Preferred certifications / training
Atlassian Certified Jira Administrator, Atlassian Certified Professional, or equivalent JIRA/Atlassian certification.
Soft skills training in communication, presentation, stakeholder management, or business writing.
About the Company
Staff Connect is the rapidly developing best IT outsourcing company in UAE. We offer to our respective clients the best possible service like sourcing services for permanent, temporary, and agreement-based recruitment. Since commencing conductions, the entities have seen fast development achieved solely through firm business rapports and deliver reliable and meaningful services to our clients.
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