Requirements
Minimum 2-4 years of experience in Guest Relations, Front Office, Customer Service, or Hospitality Operations within a 4-star or 5-star hotel, luxury resort, or premium hospitality environment. Strong knowledge of guest service excellence, luxury hospitality standards, and service recovery techniques. Proven ability to create exceptional guest experiences, resolve guest concerns effectively, and maintain high levels of guest satisfaction. Excellent communication and interpersonal skills with the ability to interact confidently with guests from diverse cultural backgrounds. Strong organizational and multitasking skills, with the ability to coordinate effectively across multiple departments.
Description
About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Zabeel House The GreensLocated in the social heart of Dubai with close proximity to Palm Jumeirah, Jumeirah Zabeel House The Greens offers travellers a range of facilities including co-working spaces, a rooftop pool, a fitness centre, two outdoor padel courts, and wellness and dining facilities. About the Job An exciting opportunity has arisen for a Guest Relations Executive in Lah Lah - Service to join Zabeel House The Greens.The main duties and responsibilities of this role include: Welcome guests warmly upon arrival and ensure a personalized, memorable, and seamless guest experience throughout their visit. Act as the primary point of contact for guest inquiries, requests, and concerns, responding promptly and professionally. Build strong relationships with guests by understanding their preferences and anticipating their needs. Handle guest feedback, complaints, and service recovery situations efficiently, ensuring guest satisfaction and loyalty. Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure all guest requests are fulfilled in a timely manner. Promote hotel facilities, dining venues, recreational activities, and special promotions to enhance the guest experience. About YouThe ideal candidate for this position will have the following experience and qualifications: Minimum 2-4 years of experience in Guest Relations, Front Office, Customer Service, or Hospitality Operations within a 4-star or 5-star hotel, luxury resort, or premium hospitality environment. Strong knowledge of guest service excellence, luxury hospitality standards, and service recovery techniques. Proven ability to create exceptional guest experiences, resolve guest concerns effectively, and maintain high levels of guest satisfaction. Excellent communication and interpersonal skills with the ability to interact confidently with guests from diverse cultural backgrounds. Strong organizational and multitasking skills, with the ability to coordinate effectively across multiple departments. About the BenefitsAt Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.Benefits include: Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideCompany-provided shared accommodationComprehensive healthcare and life insurance coveragePaid annual leave and flight from your home countryPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)