Guest Relation Ambassador

Required Skills

Proven experience in guest relations, hospitality, or customer service roles. Excellent verbal and written communication skills in English; multilingual abilities are preferred. Strong interpersonal and people skills with the ability to build rapport quickly. Demonstrated problem-solving abilities and resourcefulness in handling challenging situations. Exceptional emotional intelligence and empathy.

Job description / Role Job Type Full Time Job Location Ras Al Khaimah, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism Company description Sofitel Al Hamra Beach Resort Job description We are seeking a Guest Relation Ambassador to join our team in Ras Al-Khaimah, United Arab Emirates. As a Guest Relation Ambassador, you will be the face of our organization, responsible for creating memorable experiences and building lasting relationships with our guests. This role requires a professional, empathetic individual who excels at understanding guest needs and delivering exceptional service. You will serve as a key liaison between our guests and various departments, ensuring every interaction reflects our commitment to excellence and hospitality. Responsibilities include: Greet guests warmly upon arrival and departure, providing a welcoming and professional first impression Address guest inquiries, requests, and concerns with empathy and efficiency, resolving issues promptly Provide comprehensive information about facilities, services, amenities, and local attractions Handle guest complaints professionally and diplomatically, implementing solutions that exceed expectations Coordinate with housekeeping, maintenance, food and beverage, and other departments to ensure seamless guest experiences Maintain detailed records of guest interactions and preferences to personalize future visits Conduct regular property tours and orientation for new guests Monitor guest satisfaction levels and gather feedback to identify areas for improvement Represent the organization professionally at all times, embodying our values and service standards Assist with special requests and customization of services to meet individual guest needs Respond to emails and phone inquiries in a timely and courteous manner Qualifications Proven experience in guest relations, hospitality, or customer service roles Excellent verbal and written communication skills in English; multilingual abilities are preferred Strong interpersonal and people skills with the ability to build rapport quickly Demonstrated problem-solving abilities and resourcefulness in handling challenging situations Exceptional emotional intelligence and empathy Professional appearance and demeanor Time management and organizational skills Ability to remain calm and composed under pressure Knowledge of hospitality industry standards and best practices Familiarity with guest management systems and property management software is preferred Flexibility to work various shifts, including evenings and weekends as needed Willingness to undergo onboarding and continuous training in guest service excellence About the Company A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents. We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Apply Now