Requirements
Candidates must have a high school diploma or equivalent and 2 to 4 years of retail experience, preferably in the beauty or fashion sector. In-depth knowledge of fashion/beauty industry trends and skills in retail operations, including stock management, visual merchandising, systems, and cash handling are required. Excellent customer service, empathy, and results orientation are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Retail
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The Beauty Advisor is responsible for advising customers on beauty products and assisting in sales through knowledgeable and engaging interactions. The role involves maintaining high standards of customer service, ensuring product knowledge, and driving sales by promoting featured products and services. The Beauty Advisor also plays a role in merchandising, maintaining stock, and complying with operational procedures to enhance the store's effectiveness and profitability.
What you will do
Sales and customer engagement
Recommend appropriate products and provide information highlighting the features, advantages, and benefits to customers.
Assist customers in locating, selecting, and purchasing desired products based on their preferences.
Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase average transaction value (ATV).
Attend to all customer queries and needs, ensuring satisfaction and resolving complaints within set standards.
Stock and merchandise management
Monitor availability of GOBE products and update reports on product shelf life.
Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
Timely display all products following set planograms and guidelines.
Replenish products on display as needed with complete shelf tag price and price tags.
Operational compliance and standards
Maintain cleanliness and orderliness of the assigned area.
Comply with all set customer service standards, including smile and greet and offers basket.
Prepare and set up store promotions using marketing collaterals effectively.
Monitor and update price changes and shelf/price tags as needed.
Strictly comply with company policies, including attendance, punctuality, and grooming standards.
Personal development and team collaboration
Accomplish MFP and PDP on time.
Participate in and implement agreed employee engagement survey action plans.
Develop leadership and problem-solving skills.
Proactively contribute with a good team spirit and take initiatives.
Required skills to be successful
Customer service excellence and empathy with strong relationship skills.
Proficiency in retail operations and stock management.
Leadership and problem-solving capabilities.
Integrity, trustworthiness, and the ability to deal with ambiguity.
What qualifies you for the role
High school diploma or equivalent; degree not essential.
Minimum 2 to 4 years of retail experience with a focus on the beauty or fashion sector.
In-depth knowledge of fashion/beauty industry and trends.
Skills in retail operations, including stock management, visual merchandising, systems, and cash handling.
Excellent customer service, empathy, and results orientation.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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