✨ AI Summary
The Key Account Manager will be responsible for identifying and resolving issues that may delay timely release, receiving customer inquiries, providing ongoing support, and resolving problems customers encounter with company services. This role involves maintaining regular communication with customers to understand their evolving needs and ensure loyalty, analyzing account data, and monitoring customer satisfaction levels. The Key Account Manager will also maintain relationships with brokers, correspondents, and other service providers to ensure smooth operations, conduct analysis of problems and penalties, prepare operational reports, and keep customers, agents, and brokers informed of updates.
Requirements
Requirements, Qualifications, and Skills• At least 2 years of experience in the same field• Proficiency in Microsoft Office and related business software• Experience in report writingEducational Level• Relevant university degree
Description
Key Duties and Responsibilities• Identify and resolve issues that could delay timely release.• Receive customer inquiries, provide ongoing support, and resolve any problems they encounter with the company's services.• Maintain regular and consistent communication with customers to understand their evolving needs and ensure their loyalty.• Analyze account data and monitor customer satisfaction levels.• Maintain relationships with brokers, correspondents, and other service providers to ensure smooth operations.• Conduct analysis of the causes of problems and penalties as directed by the line manager.• Prepare operational reports.• Keep customers, agents, and brokers informed of updates.• Interact with customers, staff, and management at all levels.• Perform other tasks assigned by the line manager.