In This Role, Your Responsibilities Will Be:
- Monitor and manage assigned customer accounts, including conducting follow-ups via calls and emails, and reconciling outstanding payments
- Respond to internal and external customer account inquiries, support issue resolution, and maintain accurate documentation of collection activities
- Ensure all collection activities comply with applicable laws, regulations, and internal policies
- Investigate credit hold issues, propose payment solutions, and support credit decisions with timely and accurate insights
- Build strong relationships with customers and collaborate effectively with cross-functional teams
- Contribute to continuous improvement initiatives, driving simplification and standardization across processes
- Support additional accounting or finance-related tasks as assigned
Who You Are:
You build partnerships and work collaboratively with others to meet shared objectives. You communicate effectively, adapting your approach to different audiences and situations. You demonstrate strong problem-solving skills by analyzing complex information and making sound decisions. You show a high level of accountability and consistently deliver results with attention to detail and a commitment to quality.
For This Role, You Will Need:
- Fluency in both German and English (written and spoken)
- Bachelor’s or Master‘s degree (studies in Business Administration, Accounting, or a related field are an advantage)
- Excellent communication and interpersonal skills
- Strong organizational and prioritization abilities
- Analytical mindset with attention to detail and accuracy
- Customer-focused approach with a solution-oriented attitude
- Proficiency in Microsoft Office tools, particularly Excel and Word
- Ability to manage tasks independently and meet deadlines in a dynamic environment
- A proactive mindset and commitment to continuous improvement
Preferred Qualifications That Set You Apart:
- Experience in a multinational organization or Shared Services environment
- Familiarity with credit management, collections processes, or finance operations
- Exposure to working in cross-functional, international teams
Our Culture & Commitment to You:
At Emerson, we are dedicated to creating an inclusive environment where every employee feels valued, respected, and empowered to contribute. We believe that diverse perspectives fuel innovation and enable us to deliver better outcomes for our customers and communities.
We foster a collaborative culture built on trust, continuous improvement, and shared success. Our employee resource groups and global initiatives support connection, development, and inclusion across the organization.
We also recognize the importance of work-life balance and provide competitive benefits, opportunities for growth, and a supportive workplace that encourages both personal and professional development. Join us and be part of a team committed to making a positive impact.