In This Role, Your Responsibilities Will Be:
- Manage and process customer orders, product returns, quotations, and customer interactions across multiple channels (phone, email, chat)
- Handle inbound and outbound communication to resolve customer inquiries and escalations effectively
- Support pre-sales and post-booking activities, ensuring smooth order lifecycle execution
- Collaborate with cross-functional teams to remove roadblocks and support customer needs
- Provide operational support within the sales opportunity management cycle
- Deliver differentiated support aligned with tiered customer service models
- Maintain accurate customer data and ensure data integrity across systems
- Use tools such as Oracle, SFDC, Outlook, and other business applications to follow standardized processes
- Proactively follow up on pending customer actions to ensure timely resolution
- Manage post-booking activities including order tracking, logistics coordination, and customer communication
- Drive continuous improvement initiatives and contribute to process optimization
- Participate actively in revenue maximization efforts, especially during end-of-quarter periods
- Exercise sound decision-making during customer interactions and escalations
- Provide guidance and informal coaching to team members when needed
- Lead or contribute to high-impact projects, balancing scope, cost, risk, and timelines
Who You Are:
You build strong, collaborative relationships and work effectively across teams to achieve shared goals. You make sound and timely decisions, even in complex or ambiguous situations, by analyzing information and considering broader impacts. You demonstrate a strong sense of ownership and accountability, taking initiative to resolve challenges and improve processes. You communicate clearly and effectively with diverse audiences, ensuring alignment and understanding in every interaction.
For This Role, You Will Need:
Preferred Qualifications That Set You Apart:
- Experience with Oracle, SFDC, or similar CRM/ERP systems
- Knowledge of knowledge management methodologies (e.g., KCS)
- Experience supporting global customers in a multi-channel environment
- Strong problem-solving and analytical skills
- Experience in process improvement or project leadership
Our Culture and Commitment To You:
At Emerson, we foster a collaborative and inclusive environment where every individual is valued and empowered to contribute. We are committed to creating a workplace that supports continuous learning, innovation, and career growth. You will have the opportunity to work with diverse teams across the globe, develop your skills, and make a meaningful impact on our customers and business. We believe in providing equal opportunities and creating a culture where everyone can thrive.