Requirements
Requires a degree in Computer & Information Sciences or Computer Engineering, with 2-6 years of application support experience, preferably in fintech. Must have strong Linux, SQL, and API troubleshooting skills, with familiarity in CI/CD, containers, Nginx, cloud platforms, and monitoring tools like Kibana, Grafana, ElasticSearch, and Jira. Ability to work under pressure and collaborate effectively is essential.
Description
Who we are- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.JOB PURPOSELooking for an experienced Senior Application Support (L2) professional to join our team! If you have a strong background in supporting integration and digital applications, we'd love to hear from you. - Handle escalated incidents from L1 with detailed technical analysis. - Configure and integrate systems for new clients and partners. - Collaborate with DevOps on deployments, automation, and monitoring. - Optimize system performance and troubleshoot advanced issues. - Apply containerization basics (Docker, Kubernetes awareness).MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE. Education: Degree in Computer & Information Sciences, Computer Engineering, or related.. Experience: 2–6 years in Application Support (preferably fintech).. Strong Linux (Basics + OpenShift), SQL, and API troubleshooting skills.. Familiarity with CI/CD concepts, containers, Nginx, and cloud platforms.. Experience with monitoring tools (Kibana, Grafana, ElasticSearch and Jira).. Ability to work under pressure and collaborate effectively across teams.. Languages: English – Excellent/Fluent