Requirements
Requires 4+ years in application support, IT operations, or software development within banking or financial services. Must have working knowledge of Java/Spring Boot, SQL (Oracle or PostgreSQL), and REST APIs. Familiarity with incident management processes and ITSM tools like ServiceNow or Jira Service Management is essential.
Description
Job Description:• Receive and triage escalated incidents from L1 within agreed response windows.• Diagnose application-layer issues using log analysis, database queries, and API inspectiontools.• Execute approved configuration changes and parameter updates following the changecontrol process.• Monitor application health dashboards and proactively raise anomalies before they becomeincidents.• Maintain incident records in the ITSM tool with accurate categorization, work notes, andresolution detail.• Update and create runbook entries based on incident learnings.• Participate in on-call rotation; respond to P1/P2 out-of-hours alerts per the escalationmatrix.• Support regression testing for patches, configuration changes, and new releasesQualifications:• 4+ years in application support, IT operations, or software development in a banking orfinancial services environment.• Working knowledge of Java/Spring Boot application architecture — ability to read logs,identify error patterns, and isolate probable root cause.• SQL skills (Oracle or PostgreSQL) — ability to write diagnostic queries and identify dataanomalies.• Experience working with REST APIs — ability to construct test calls using Postman or curland interpret JSON/XML responses.• Familiarity with incident management processes; experience using an ITSM tool(ServiceNow, Jira Service Management, or equivalent)