Requirements
The ideal candidate will have a Bachelor's degree in Communications, Marketing, or Business Strategy. Experience in omnichannel management, channel strategy, or CX governance is required, with 2-7 years of experience depending on educational attainment. Strong skills in content governance, communication standards, or channel optimization are essential.
Description
We are looking for an Omnichannel Experience Specialistto ensure customers get a consistent and seamless experience across all channels-digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.Key Responsibilities:Define and manage omnichannel standards and guidelines.Ensure consistent information, tone, and customer experience across all channels.Support channel integration efforts and cross-channel handoff design.Review customer-facing content across channels to avoid inconsistencies.Work with digital, IT, and operations teams to enhance channel strategy.RequirementsQualifications:Bachelor's degree in Communications, Marketing, Business Strategy, or related field.Experience in omnichannel management, channel strategy, or CX governance.2-7 years of experience (depends on educational attainment)Strong skills in content governance, communication standards, or channel optimization.Arabic language is mandatory but not required