✨ AI Summary
This role as an Officer - VTC Reception at Al Ghurair Giga in Dubai requires a strong focus on customer service. The primary responsibilities include greeting and directing customers, addressing their queries, managing incoming calls and mail, and issuing tokens for the queue management system. The position also involves performing essential clerical tasks such as filing, photocopying, typing, and faxing in both Arabic and English, while ensuring the reception area is kept clean and organized.
Candidates should possess a high school education or equivalent and have skills in customer service, filing, queue management systems, typing, faxing, and photocopying. The role is permanent and full-time, emphasizing a professional and cordial interaction with all visitors.
Requirements
High school or equivalent is required. The role involves maintaining a high standard of customer service, handling customer inquiries and complaints professionally, managing front desk operations, answering calls, sorting mail, and performing clerical duties like filing, photocopying, typing, and faxing in both Arabic and English.
Description
Job DescriptionTo maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner.To keep the counter uncluttered and clean and to give top priority to the work.Receive any complaints & forward it to the concerned person.ResponsibilitiesReceiving customers at the front desk by Greeting, Welcoming, & Directing them appropriately.To direct customers to the appropriate person in the office.Guide & clarify the queries as per the customers request.Answering, Screening, Replying & forwarding incoming calls effectively.Receiving & Sorting all incoming mails from customers & RTA, as per the management directives.Issue token for the queue management system, as per the required service of the customers.Perform other clerical receptionist duties such as filing, photocopying, typing, & faxing in Arabic & English.To keep the counter uncluttered and clean and to give top priority to the work.QualificationsHigh school or equivalent