Requirements
Requirements & QualificationsGender: Females only.Age: Between 25 and 30 years old.Location: Must reside in 6th of October City, Sheikh Zayed, or nearby surrounding areas.Availability: Full-time availability with complete dedication (not open to students or freelancers).Skills: Excellent communication skills in both Arabic and English.Experience: Previous experience in social media moderation or customer service is preferred.Strong problem-solving abilities and a helpful customer-centric attitude.Proficiency in Microsoft Excel.Hands-on experience working with CRM systems.
Description
About the RoleWe are looking for a dedicated, detail-oriented Social Media & Customer Service Moderator to join our team. The ideal candidate will be responsible for handling customer communications, managing inquiries, and ensuring an exceptional customer experience across our online channels.Key ResponsibilitiesRespond promptly and professionally to customer messages, comments, and inquiries across social media platforms (Facebook, Instagram, WhatsApp, etc.).Handle customer orders, follow-ups, and complaint resolution.Maintain a polite, engaging, and brand-consistent tone in all client interactions.Coordinate with internal teams to resolve client issues and improve service quality.