Requirements
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or Public Relations, with a minimum of 5 years of experience in client relations, guest services, or account management within luxury hospitality or premium environments. Fluency in Arabic and English is essential, along with a strong background in hospitality service delivery, client relationship management, and issue resolution. Proficiency in MS Office applications and familiarity with facility management software are also required.
Description
As a high-end luxury resident and offices Facilities Management company, we are looking for a Client Representative (Arabic Speaker) with a hospitality background to enhance client engagement, manage day-to-day communications, and streamline service delivery for our clients.Key Responsibilities:Serve as the key liaison between clients and the FM team to enhance engagement, trust, and service delivery.Filter, manage, and address client communications and day-to-day escalations tosignificantly reduce the FM Operations Manager's operational workload.Conduct regular client visits and check-ins to evaluate satisfaction, identify specific needs, and ensure alignment with maintenance schedules.Respond promptly to emergency situations and client complaints, coordinating immediate, high-quality solutions with the technical team.Translate client feedback into actionable insights for the FM Operations Manager and Technical Manager.Assist in coordinating DLP (Defect Liability Period) communication between clients and the Internal teams.Monitor service delivery to ensure it aligns with luxury hospitality standards and specific contract terms.Prepare detailed client feedback reports and present recommendations to management to continuously improve client retention and satisfaction.Requirements:Bachelor's degree in Hospitality Management, Business Administration, Public Relations, or a relevant discipline from reputable universities.Minimum of 5 years of experience in client relations, guest services, or account management within luxury hotels, high-end residential, or premium retail/F&B environments.Native or fluent Arabic speaker with exceptional written and verbal communication skills in both Arabic and English; ability to engage culturally and professionally with high-net-worth clients.Proven background in hospitality, focusing on premium service delivery, client relationship management, and escalation handling.Demonstrated ability to resolve client issues and emergency situations rapidly with a high degree of diplomacy and tact.Strong interpersonal, presentation, and negotiation skills to build and maintain trust with clients and key project stakeholders.Ability to act as an effective bridge between clients and internal technical/operational teams, reducing the operational workload on management.Strong organizational and task prioritization skills with the ability to perform under tight deadlines.Proficiency in MS Office applications; familiarity with facility management software.