✨ AI Summary
The Client Relationship Officer will be responsible for managing client inquiries, qualifying leads, and maintaining client relationships. This role involves responding to clients via various channels, reactivating past clients, and nurturing long-term relationships. The officer will also conduct outbound calls, follow up on proposals, and collaborate with the recruitment team to ensure client satisfaction. The primary goal is to identify opportunities for repeat business and referrals, ensuring all leads are addressed promptly.
Respond to new client inquiries via phone, WhatsApp, email, and website formsQualify and follow up with new leadsMaintain accurate client records and update CRM systemsReactivate previous clients and maintain long-term relationshipsConduct outbound calls to prospective clients and referral partnersFollow up on quotations, proposals, and ongoing recruitment assignmentsBuild and nurture strong relationships with families, professionals, and corporate clientsCoordinate closely with the recruitment
Requirements
Excellent spoken and written English
Strong communication and relationship-building skills
Confident and professional telephone manner
Highly organized and detail-oriented
Comfortable making outbound calls and following up consistently
Positive, proactive, and results-oriented attitude
Experience in client relations, recruitment, hospitality, luxury services, customer service, or business development is preferred
CRM experience is an advantage
Key Performance Indicators (KPIs):
Speed of lead response
Number of outbound calls completed
Number of appointments and consultations booked
Client reactivations achieved
Revenue generated from managed accounts
CRM accuracy and follow-up completion
This role is ideal for someone who enjoys building relationships, communicating with clients, creating opportunities, and ensuring excellent client experience.
Description
Respond to new client inquiries via phone, WhatsApp, email, and website formsQualify and follow up with new leadsMaintain accurate client records and update CRM systemsReactivate previous clients and maintain long-term relationshipsConduct outbound calls to prospective clients and referral partnersFollow up on quotations, proposals, and ongoing recruitment assignmentsBuild and nurture strong relationships with families, professionals, and corporate clientsCoordinate closely with the recruitment team to ensure excellent client serviceIdentify opportunities for repeat business and referralsEnsure no lead or inquiry is left unattended