✨ AI Summary
Rotana Hotels & Resorts is seeking a friendly and organized Hostess to join their team in Riyadh, Saudi Arabia. The Hostess will be the first point of contact for guests, responsible for greeting them, seating them, managing reservations, and ensuring a positive experience. Key responsibilities include maintaining the cleanliness of the hostess station, collaborating with servers and kitchen staff, and handling guest inquiries. The role requires excellent communication and interpersonal skills, strong customer service orientation, and the ability to work under pressure in a fast-paced environment. Flexibility to work evenings, weekends, and holidays is essential. Knowledge of reservation systems and basic computer skills are also required.
Requirements
The ideal candidate will have proven experience as a Hostess or in a similar customer service role, with excellent communication, interpersonal, organizational, and multitasking abilities. They should be able to work well under pressure, have attention to detail, a positive attitude, and be available to work evenings, weekends, and holidays. Knowledge of restaurant procedures and etiquette is a plus.
Description
Job DescriptionJob Summary-We are looking for a friendly and organized Hostess to join our team and be the first point of contact for guests visiting our establishment. The Hostess will greet guests, seat them, and ensure they have a positive experience from the moment they arrive.Job Responsibility- Greet guests as they enter the establishment with a friendly and welcoming demeanor. Seat guests according to seating chart and ensure proper rotation of tables. Assist in taking reservations and managing the waiting list. Provide menus and communicate specials to guests. Collaborate with servers and kitchen staff to ensure efficient service. Handle guest inquiries, requests, and any issues that may arise. Maintain cleanliness in the hostess station and lobby area. Uphold high standards of customer service and professionalism at all times.Candidate Requirements- Proven experience as a Hostess or in a similar customer service role. Excellent communication and interpersonal skills. Ability to work well under pressure and in a fast-paced environment. Strong organizational and multitasking abilities. Attention to detail and a positive attitude. Availability to work evenings, weekends, and holidays. Knowledge of restaurant procedures and etiquette is a plus.SkillsSkills- Excellent communication and interpersonal skills Strong customer service orientation Ability to remain calm and courteous in high-pressure situations Good organizational and time-management abilities Confidence and professionalism in dealing with guests Attention to detail and ability to multitask effectively Knowledge of reservation systems and basic computer skills Strong teamwork and collaboration skills Ability to work flexible hours, including evenings and weekends Fluency in multiple languages (depending on the location)