✨ AI Summary
This is a full-time, on-site Telesales Agent position in Cairo, Egypt, focused on contacting customers to promote products and services. Key responsibilities include handling inquiries, closing sales, managing customer data, processing orders, and resolving complaints to meet sales quotas. The role requires proven experience in sales or customer service, proficiency in CRM software and telephone systems, excellent English communication and negotiation skills, and a high school diploma.
Requirements
Proven experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsExcellent knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaintsHigh school diploma; BSc/BA will be a plus
Description
Contact potential or existing customers to inform them about a product or service using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake and process orders in an accurate mannerHandle grievances to preserve the company’s reputationGo the “extra mile” to meet sales quota and facilitate future salesKeep records of calls and sales and note useful information