Requirements
Requires a Bachelor's degree in Business Administration or Marketing, with 3-5 years of experience in Online Sales Management or E-commerce. Proven experience in leading and managing sales teams is essential. Key skills include leadership, negotiation, reporting, CRM systems, e-commerce platforms, Microsoft Excel, Google Sheets, communication, customer service, planning, decision-making, and problem-solving.
Description
Job PurposeLead and manage online sales operations across digital channels, including the e-commerce website, social media platforms, and WhatsApp, to achieve sales targets, increase revenue, enhance customer experience, and improve the performance of the online sales team. Key ResponsibilitiesDevelop and implement the online sales strategy in alignment with the company's business objectives. Lead, manage, and supervise the online sales team, assigning tasks and monitoring daily performance. Achieve monthly and annual sales targets. Oversee incoming orders from all digital channels, including the e-commerce website, WhatsApp, social media platforms, and other online channels. Improve customer response processes to increase conversion rates. Monitor and analyze key performance indicators (KPIs), including: Sales volume Conversion rate Average Order Value (AOV) Deal closing rate Customer satisfaction Prepare periodic sales reports, analyze performance, and present insights to management. Coordinate with the Marketing, Customer Service, and Inventory teams to ensure product availability and the successful execution of marketing campaigns. Monitor promotions and discounts, ensuring they are implemented accurately across all sales channels. Conduct market and competitor analysis and recommend strategies to increase market share. Oversee Customer Relationship Management (CRM) activities and ensure customer data is accurately maintained. Train, coach, and develop the online sales team to continuously improve performance. Handle complex customer complaints and make appropriate decisions to maintain high customer satisfaction. Identify and implement Upselling and Cross-selling opportunities to maximize revenue. QualificationsBachelor's degree in Business Administration, Marketing, or a related field. 3–5 years of experience in Online Sales Management, E-commerce, or a related field. Proven experience in leading and managing sales teams.Required SkillsStrong leadership and team management skills. Excellent negotiation and persuasion abilities. Strong analytical and reporting skills. Hands-on experience with CRM systems and e-commerce management platforms. Proficiency in Microsoft Excel and Google Sheets. Excellent communication and customer service skills. Ability to work under pressure and consistently achieve sales targets. Strong planning, decision-making, and problem-solving skills. Key Performance Indicators (KPIs)Achievement of monthly sales targets. Revenue growth rate. Lead-to-customer conversion rate. Average Order Value (AOV). Customer retention rate.