Job Purpose | |
| E-Channels Manager is responsible for the implementation, enhancement and support of the Bank’s Inter &Mobile banking products and services in addition to CRM enhancement & development |
Key Result Areas |
Day-to-day management role as well as project management role for key electronic channels such as Internet Banking & Mobile Banking Day-to-day management – manage all client support, documentation. communication and controlprocesses related to e-channel information delivery. Involve in enhancement possibilities and at the same time ensuresthat all internal control checks are in place for thecommunication channels adopted. Project managements - drive business requirements, testing, error-reporting/verification and trainingfor purposes of increasing e-channel penetration. Work with users, technology, operations, both locally and regionally to identify, prioritize and implement critical enhancements. Work with internalmarketing and business teams toidentify key targetsegments, formulate plans to acquire and educate customers, and strategically drive up acquisition and usage of Internet Banking. Analyze and manageongoing enhancements and new e-channels initiatives requirements, VAT andimplementations. Actively identify business development opportunities to increase theawareness, profitability & adoption of internet based services and products. Conduct marketanalysis, feasibility studi1es and trend analysis to keep abreastof industry development and identify opportunities and threats for the internet business. Collaborate with variousdepartments such as marketing, IT, product managers, operations and external partiesto develop and rollout innovative services and functionalities for different customer segments To act as main contactfor alt relatedprojects withHead office To meet presettargets and communicate with concerned departments for problem solving if faced. Provides assistance in training bank'sstaff on the features and benefits of all e-channels services Performs a varietyof daily tasks; reviewsreports, and participates in special department projects. Responsible for developing in staff under her/his supervision and creating secondline replacements”. |
| Operating Environment, Framework and Boundaries, Working Relationships |
Head of Digital Banking & DBC and Product Managers Internal: Head office (Dubai) different team and all internal Egypt teams External: Vendors |
Problem Solving |
Effectiveness and response analysis Maintain proper escalation procedures Ability to manage and overcome resistance Handling all conflicts between all internal team to make sure of successful service/product launch |
Decision Making Authority & Responsibility |
Responsible for tracking and analyzing performance of both channels Maximize the utilization of available resource to achieve the organizational goals and targets |
Knowledge, Skills and Experience |
Excellent negotiation/communications skills in order to be able to finalize and deliver the required projects within the planned timeframe Communication Skills, confident, articulate and well spoken Must be able to work effectively with a team and communicate well with internal and external customer Good problem resolution and root cause analysis skills Ability to work under pressure Adequate technology orientation and relevant experience with electronic and direct channels Multi-disciplinary capabilities: analytical, qualitative, quantitative Bachelor’s degree Min 10 years’ experience. |