Requirements
Requires a Bachelor's degree and a minimum of 10 years of experience in electronic channels management, including Internet Banking, Mobile Banking, and CRM enhancement. Must possess excellent negotiation and communication skills, good problem resolution abilities, and a strong technology orientation.
Description
Job PurposeE-Channels Manager is responsible for the implementation, enhancement and support of the Bank's Inter &Mobile banking products and services in addition to CRM enhancement & developmentKey Result AreasDay-to-day management role as well as project management role for key electronic channels such as Internet Banking & Mobile BankingDay-to-day management – manage all client support, documentation. communication and controlprocesses related to e-channel information delivery.Involve in enhancement possibilities and at the same time ensuresthat all internal control checks are in place for thecommunication channels adopted.Project managements - drive business requirements, testing, error-reporting/verification and trainingfor purposes of increasing e-channel penetration.Work with users, technology, operations, both locally and regionally to identify, prioritize and implement critical enhancements.Work with internalmarketing and business teams toidentify key targetsegments, formulate plans to acquire and educate customers, and strategically drive up acquisition and usage of Internet Banking.Analyze and manageongoing enhancements and new e-channels initiatives requirements, VAT andimplementations.Actively identify business development opportunities to increase theawareness, profitability & adoption of internet based services and products.Conduct marketanalysis, feasibility studi1es and trend analysis to keep abreastof industry development and identify opportunities and threats for the internet business.Collaborate with variousdepartments such as marketing, IT, product managers, operations and external partiesto develop and rollout innovative services and functionalities for different customer segmentsTo act as main contactfor alt relatedprojects withHead officeTo meet presettargets and communicate with concerned departments for problem solving if faced.Provides assistance in training bank'sstaff on the features and benefits of all e-channels servicesPerforms a varietyof daily tasks; reviewsreports, and participates in special department projects.Responsible for developing in staff under her/his supervision and creating secondline replacements.Operating Environment, Framework and Boundaries, Working RelationshipsHead of Digital Banking & DBC and Product ManagersInternal: Head office (Dubai) different team and all internal Egypt teamsExternal: VendorsProblem SolvingEffectiveness and response analysisMaintain proper escalation proceduresAbility to manage and overcome resistanceHandling all conflicts between all internal team to make sure of successful service/product launchDecision Making Authority & ResponsibilityResponsible for tracking and analyzing performance of both channelsMaximize the utilization of available resource to achieve the organizational goals and targetsKnowledge, Skills And ExperienceExcellent negotiation/communications skills in order to be able to finalize and deliver the required projects within the planned timeframeCommunication Skills, confident, articulate and well spokenMust be able to work effectively with a team and communicate well with internal and external customerGood problem resolution and root cause analysis skillsAbility to work under pressureAdequate technology orientation and relevant experience with electronic and direct channelsMulti-disciplinary capabilities: analytical, qualitative, quantitativeBachelor's degreeMin 10 years experience.