Requirements
The ideal candidate will have experience in guided tours and knowledge of the Travel & Tourism industry. Strong customer service skills, proficiency in handling reservations and coordinating itineraries, and sales acumen are essential. A Bachelor's degree in Tourism, Hospitality, or a related field is preferred, along with excellent organizational skills and attention to detail. Proficiency in English is required, with additional languages being a strong plus.
Description
Company DescriptionFayed Travel has been a leader in Egypt's travel industry since 1954, redefining high-quality tourism experiences for over 65 years. Specializing in customized travel services, we cater to individuals, families, groups, and corporate delegations, ensuring memorable journeys across Egypt. Our team of multilingual, highly trained professionals excels in creating tailored tours that meet diverse client needs, from classical tours to beach vacations and desert adventures. With a commitment to exceptional service and competitive pricing, Fayed Travel continues to provide unparalleled value and unforgettable experiences to travelers worldwide.Role DescriptionThis is a full-time hybrid role for a Tour Operator based in Cairo, Egypt, with flexibility to work partially from home. The Tour Operator will be responsible for planning and coordinating guided tours, managing reservations, and ensuring personalized and exceptional experiences for clients. Daily tasks include liaising with suppliers, assisting clients with travel arrangements, supporting sales initiatives, and maintaining exceptional customer service standards.QualificationsExperience in Guided Tours and knowledge of Travel & Tourism industry practicesStrong Customer Service skills to ensure client satisfactionProficiency in handling Reservations and coordinating itinerariesSales acumen and ability to promote travel packages effectivelyExcellent organizational skills and attention to detailProficiency in English (additional languages are a strong plus)Ability to work independently and as part of a teamFamiliarity with tourism software and systems is advantageousBachelor's degree in Tourism, Hospitality, or a related field is preferred