✨ AI Summary
We are seeking a Social Media Moderator / Customer Service Representative to manage customer inquiries and provide support across various social media channels. Key responsibilities include responding to messages and comments, answering product-related questions, assisting customers with product selection, processing orders, following up on deliveries, and handling complaints professionally. The role requires maintaining fast response times, a professional brand tone, regular monitoring of inquiries, and reporting customer feedback. The ideal candidate will have excellent communication, customer service, and organizational skills, with proficiency in social media platforms.
Requirements
Excellent communication and customer service skills.Friendly, polite, and professional writing style.Strong follow-up and organizational skills.Ability to handle different customer situations and work under pressure.Good knowledge of social media platforms, especially Facebook, Instagram, and WhatsApp.Strong attention to detail.Previous experience in customer service, social media moderation, or sales is preferred.
Description
We are looking for a professional and customer-oriented Social Media Moderator to handle customer inquiries and provide excellent support across our social media platforms.Responsibilities:Respond to customer messages and comments across social media platforms.Answer inquiries about products, prices, availability, and other details.Assist customers in choosing the most suitable products.Receive and record customer orders accurately.Follow up with customers regarding orders and delivery when needed.Handle customer complaints and issues in a professional and friendly manner.Escalate complex cases to the relevant team when necessary.Maintain fast response times and a professional tone that reflects the brand image.Monitor comments and messages regularly and ensure no customer inquiry is left unanswered.Report recurring customer feedback and common issues to management.