✨ AI Summary
The Social Media Moderator will be the primary point of contact for managing customer inquiries, backlogs, and complaints across platforms like Facebook, WhatsApp, TikTok, and Instagram. This role involves establishing consistent brand voice and reputation management through standardized response templates. The moderator will also cultivate private customer communities, drive traffic to offline stores, and convert social media engagement into potential leads. The ideal candidate is a recent Mass Communication graduate with knowledge of professional cameras, strong communication and analytical skills, and proficiency in social media platforms and basic Excel.
Requirements
Mass communication Graduates are preferred.Good knowledge of using professional cameras (Pictures and videos)Proficient communication, analytic/decision making, and human relation skills.1+ Year of relevant work experience “ Fresh graduates are Welcome to apply”Maximum Age 30Proficient in using mainstream social media platforms such as Facebook, WhatsApp, TikTok and Instagram, and familiar with the rules of live comment interactionAble to use basic Excel and proficient in completing basic data work such as potential customer registration and event invitation statistics
Description
Serve the dedicated point of contact to clear message backlogs and handle all pre-sales, store inquiries, and complaints across Facebook, WhatsApp, TikTok, and Instagram.Establish and maintain unified response standards and templates across all platforms to ensure a consistent brand voice and protect public reputation.Manage and maintain private customer communities, using online invitations and engagement to actively drive digital traffic to offline store locations.Convert social media traffic and live-stream engagement into potential leads, ensuring no customer opportunities are lost.