Requirements
The Operations Director will be responsible for fostering strong relationships with government agencies, overseeing company procedures in CBC group (UAE, KSA, and other jurisdictions), and ensuring compliance with regulations. Key responsibilities include managing licensing processes, maintaining client records, leading the Client Relationship team, developing SOPs, and collaborating with internal teams. The role requires a degree in business administration or compliance, 10+ years of experience in corporate or professional services within the UAE/KSA, and 3 years of proven operational, project management, and customer support experience. Proficiency in MS Office and CRM software, along with UAE, Saudi Arabia, and wider GCC market knowledge, is essential.
Description
Role Objective:The Operations Director is responsible for fostering strong relationships with government agencies and overseeing company procedures in CBC group, UAE, KSA and other jurisdictions. Ensure compliance with regulations, manage licensing processes, and maintain accurate client records. Lead and motivate the Client Relationship team, develop Standard Operating Procedures (SOPs), and provide training opportunities for continuous improvement. Collaborate with internal teams, handle client onboarding, and uphold the company's reputation through exceptional service delivery. This role has ownership of leading the operations team and overseeing compliance functions.Key Responsibilities:Setting, monitoring, and achieving monthly, quarterly, and yearly operations team targetsPreparing weekly, monthly, quarterly, and yearly operations team reports for the Commercial DirectorCreating and implementing an annual operations team strategy planFormulating and reviewing various projects as directed by the Commercial Director and creating SOPs for each projectIdentifying and maintaining key strategic partnerships and stakeholders to achieve annual operation targets in the UAE, KSA and other jurisdictionsContributing to decision making and implementing best practices across the company as a member of the leadership teamReviewing and ensuring the CRM system is updated for all client projects in the UAE, KSA, and other jurisdictionsAccountable for the execution of company incorporations, amendments, and government liaison applications in the UAE, KSA, and other jurisdictionsManagement of all Client Relationship and admin support staff and Public Relations officersExperience and educationExperience in team management and leadershipDegree qualified in business administration, compliance, or relevant field10+ years working in corporate services or professional services within UAE, KSAProven operational, project management and customer support record for 3 yearsProficiency in MS Office and CRM software (e.g., Zoho)UAE, Saudi Arabia and wider GCC market knowledge