Requirements
Requires 3-4 years of experience in a 4-5 star hotel. Education requirement is a high school diploma, diploma, or degree in vocational hospitality.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions.
Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service levels.
Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards.
Maintain the outlet's cleanliness and organisation in both front and back of house areas, liaising with Housekeeping and Stewarding to ensure cleaning schedules are adhered to.
Handle all guest complaints, requests, and enquiries regarding food, beverage, and service with professionalism and discretion.
Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures.
Liaise with Kitchen and Beverage departments on daily operations, quality standards, and promotional activities.
Ensure strict adherence to cashiering procedures and financial controls.
Maintain effective working relationships with all departments and contribute to departmental communications meetings.
Undertake reasonable tasks as assigned by the Food and Beverage Department and perform all duties with maximum efficiency and productivity.
Qualifications
Has 3-4 years' experience in 4-5 star hotel.
High school, diploma, or degree in vocational hospitality.
Additional information
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide.
Learning programs through our academies.
Opportunity to develop your talent and grow within your property and across the world.
Ability to make a difference through our corporate social responsibility activities, like Planet 21.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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