Requirements
Candidates must be fluent in Arabic and English and have 0-2 years of experience in telesales, travel, or tourism. Strong communication, persuasion, organizational skills, and a customer-oriented mindset are essential. Fresh graduates are welcome to apply. Previous experience in tourism or Hajj & Umrah sales is a plus.
Description
About the CompanyOur company is expanding its Hajj & Umrah division and is looking to hire motivated and customer-oriented Telesales Representatives to join our growing team.This role is ideal for candidates who enjoy communicating with people, building trust, and supporting customers through a meaningful and important travel journey.Role OverviewThe Telesales Representative will be responsible for communicating with potential and existing clients, presenting Hajj & Umrah packages, understanding customer needs, and supporting clients throughout the booking process until confirmation.The role requires strong communication skills, a customer-focused mindset, and the ability to manage multiple leads and follow-ups in a professional and organized manner.Key ResponsibilitiesHandle inbound and outbound calls with potential and existing clients.Present Hajj & Umrah packages clearly, confidently, and professionally.Understand customer requirements and recommend suitable package options.Support clients throughout the booking journey until confirmation.Follow up on leads and maintain accurate customer records on the CRM system.Coordinate with the Operations and Customer Service teams to ensure smooth booking execution.Provide a supportive and professional customer experience at all times.Candidate RequirementsFluency in Arabic and English is required.0–2 years of experience in telesales, travel, tourism, or a related field.Fresh graduates are welcome to apply.Strong communication and persuasion skills.Ability to build rapport with customers and make them feel comfortable.Good organizational skills and ability to manage multiple conversations and follow-ups.Customer-oriented mindset with a professional and supportive approach.Previous experience in tourism, Hajj & Umrah, or travel sales is a plus, but not mandatory.