✨ AI Summary
The Field Service Technician will be responsible for identifying and using various tools, products, and services related to ALS, Choke, Closure, and pumps. This role involves receiving job instructions, maintaining service reports, performing, verifying, and inspecting equipment, and providing troubleshooting. The technician will install, test, and repair equipment, complete required forms, and manage monthly company vehicle maintenance and expense reports. They will also communicate with customers, supervisors, and other personnel, maintain a clean work area, and follow all safety and field procedures. The position requires operating a forklift and lifting devices, adhering to Department of Transportation regulations, and performing service jobs independently if needed. Responsibilities include keeping equipment clean, performing basic preventative maintenance, securing materials for transport, maintaining inventory, loading and unloading materials, delivering products, and communicating problems to the Service Supervisor. The technician must also complete all required training and perform quality work within deadlines while interacting professionally with team members and customers.
🎁 Benefits & Perks
401(k) Retirement Plan with company match, competitive medical plans effective date of hire, FREE MDLIVE virtual visits, FREE preventative medical and dental care, FREE Basic Life and AD&D insurance, 3 weeks of paid vacation per year, up to 11 paid holidays per year.
Requirements
Candidates must have a High School Diploma or equivalent, basic math and writing skills, and 2-5 years of experience as a Field Service Technician or in a related field. Preferred experience includes pumps, midstream, and production equipment. The role requires rotating 24-hour on-call availability, effective communication, knowledge of DOT loading and weight distribution, and user literacy in Microsoft Office. Adaptability to changing work environments, flexible shifts, and willingness to travel are essential.
Description
PRIMARY DUTIES & RESPONSIBILITIES
- Identify and use all ALS, Choke, Closure, and pump tools, products and services
- Receive paperwork and any corresponding instructions associated with job
- Maintain service reports and related documentation
- Perform, verify, and inspect equipment upon arriving to customer site
- Install, evaluate, test, repair equipment and products
- Provide troubleshooting as necessary
- Complete all required forms, Service Tickets, Bill of lading’s & obtain signature by the Company representative as applicable
- Complete monthly company vehicle maintenance
- Maintain monthly expense reports as it relates to work activities, customer requirements etc.
- Communicates with customer, supervisor, engineers, production control, quality and other shop personnel as it relates to the job.
- Responsible for maintaining a clean and orderly work area and to follow all safety and field procedures required by the customer.
- Complete all paperwork as required by job
- Operates a forklift and lifting devices for movement of parts
- Must follow all Department of Transportation regulations and guidelines.
- Perform service jobs, single-handedly if needed
- Responsible for keeping equipment clean and orderly and perform basic preventative maintenance functions on company tooling and equipment.
- Responsible for properly securing materials in vehicle to limit damage to products when transporting for repair projects.
- Maintain inventory to include cycle counts, etc.
- Load and unload material for jobs.
- Deliver product to the field as needed by customer
- Communicate all problems with Service Supervisor.
- Maintain all required training needed for personnel as mandate by NOV, HSE, Service Department and Customer
- Perform quality work within deadlines with or without direct supervision
- Interact professionally with team members, other employees, customers, and suppliers
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
- Carry out job requirements in accordance with established procedures and specifications
- Participate in actions which promote a safety and quality culture within NOV
- Comply with all NOV Company and Quality, Health Safety Environmental polices & procedures
- Ensure compliance of the company’s overall objectives
- Other duties as assigned by Field Service Supervisor and/or Regional Manager
JOB REQUIREMENTS