Requirements
Previous experience in fragrance or beauty retail, preferably within a premium or luxury environment, is required. Proven experience in achieving sales targets and KPIs is essential. Strong passion for fragrances, beauty, and client experience, along with excellent communication and customer engagement skills, are highly desirable. Flexibility to work retail hours and rotate across store locations is necessary.
Description
Our Fragrance Consultant is responsible for delivering an exceptional and personalized customer experience while representing our fragrance brands and driving sales performance. The role requires fragrance knowledge, excellent selling skills, and the ability to understand customers preferences and recommend fragrances that best suit their needs. Build and maintain exceptional customer experience standards to develop strong client loyalty.Engage with customers to understand their preferences, needs, and fragrance profiles.Recommend and sell fragrances based on customers preferences, occasions, and individual needs.Demonstrate strong knowledge of fragrance notes, families, products, and brand stories.Communicate product features, benefits, prices, availability, and promotions effectively.Deliver engaging fragrance consultations and product demonstrations.Achieve individual and store-level sales targets, KPIs, and incentive objectives.Drive upselling and cross-selling opportunities across the fragrance portfolio.Track sell-out performance and contribute to achieving monthly sales targets.Monitor and report daily sales performance.Support new product launches, promotional activities, and in-store activations.Ensure the counter/store is maintained according to brand standards and guidelines.Ensure proper merchandising and product visibility at all times.Maintain adequate stock levels and ensure timely stock replenishment.Report stock shortages and support stock ordering processes.Ensure stock is received and handled according to set procedures.Maintain high standards of grooming and professional appearance.Act as a strong ambassador for the represented fragrance brands and consistently reflect their image and values.What you'll need to succeedPrevious experience in fragrance or beauty retail, preferably within a premium or luxury environment.Strong passion for fragrances, beauty, and client experience.Flexible and adaptable, with the willingness to work retail hours and rotate across store locations, as required by the business.Good knowledge of fragrance products, notes, and fragrance families is highly desirable.Proven experience in achieving sales targets and KPIs.Strong communication, interpersonal, and customer engagement skills.Ability to build relationships with customers and deliver personalized recommendations.Commercially driven with strong upselling and cross-selling skills.Strong grooming and professional presentationWhat we can offer youWith us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.