Requirements
Candidates should possess a Bachelor's Degree or Diploma in Business, Hospitality, Marketing, or IT, with 1-4 years of experience in Key Account Management, Corporate Sales, Hotel Sales, B2B Sales, Business Development, Client Relationship Management, or Customer Success. Hospitality or hotel industry experience is preferred, along with proven experience in upselling, cross-selling, and achieving sales targets. Strong negotiation, presentation, and communication skills are essential, as is CRM experience.
Description
Key Account Manager – Qatar | Hospitality / Hotel BackgroundLocation: QatarExperience: 1–4 yearsIndustry: Hospitality / Hotels preferredSalary: As per company budgetWe are looking for a dynamic and results-oriented Key Account Manager (KAM) to manage, retain and grow corporate and key customer accounts.Candidates with experience in the hospitality or hotel industry are encouraged to apply, particularly those with backgrounds in Corporate Sales, Hotel Sales, Account Management, Business Development, Guest Relations or Client Relationship Management.Experience working with corporate clients, business accounts or customers in the hospitality sector will be highly valued.Key ResponsibilitiesManage and develop a portfolio of corporate and key accounts.Build and maintain strong relationships with corporate clients and decision-makers.Act as the primary point of contact for assigned clients.Conduct regular client meetings, business reviews and presentations.Conduct client/site visits to understand requirements and identify business opportunities.Understand client needs and recommend suitable services or solutions.Drive upselling, cross-selling, account growth and revenue generation.Identify new opportunities within existing accounts.Develop strategies to improve customer retention and satisfaction.Handle client enquiries, concerns and escalations professionally.Coordinate with internal operations, service delivery and support teams to ensure excellent service.Manage contract and renewal discussions and identify opportunities for long-term partnerships.Maintain accurate client information, activities and opportunities in CRM.Track account performance, revenue and customer engagement.Monitor competitor activity and market trends.Prepare account reports, sales updates and forecasts.Support new client acquisition and business development when required.Travel within Qatar for client meetings and site visits when required.RequirementsBachelor's Degree or Diploma in Business, Hospitality, Marketing, IT or a related field.1–4 years of experience in Key Account Management, Corporate Sales, Hotel Sales, B2B Sales, Business Development, Client Relationship Management or Customer Success.Hospitality or hotel industry experience is preferred.Experience managing corporate clients, key accounts or business customers.Proven experience in upselling, cross-selling and achieving sales or revenue targets.Strong customer relationship and account management skills.Experience conducting client meetings and site visits.Strong negotiation, presentation and communication skills.Ability to understand customer requirements and recommend suitable solutions.CRM experience is preferred.Strong commercial awareness and understanding of B2B sales.Fluent in Arabic and English.Ability to work independently and manage multiple accounts.Willingness to travel within Qatar for client meetings when required.Preferred Hospitality BackgroundCandidates with experience in:4-star or 5-star hotelsInternational hotel groupsCorporate hotel salesBusiness development within hospitalityCorporate account managementHotel sales and key account managementClient relationship management within the hospitality sector