Requirements
The ideal candidate will have a relevant educational and professional background, such as a bank apprenticeship or equivalent, with work experience in the financial industry. Proven track record in servicing banking clients with complex needs, including onboarding new clients and maintaining/extending current relationships, is essential. Good verbal and written language skills are required according to specific market needs.
Description
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.The Assistant Relationship Manager (ARM) supports one or more Relationship Manager(s) (RM) / Group Head(s) (GH) in daily operations, administration and client management. The ARM interacts with internal and external stakeholders, provides clients with relevant information and supports the RM in implementing customised solutions. Furthermore, the ARM acts as role model in bringing the best service quality to the RMs/GH in a fast, professional and friendly manner, and thus helping the team to manage, develop and grow its client base. They channel client feedback to the relevant individuals/departments within the Bank to foster continuous improvement and fast adaptation of processes.YOUR CHALLENGEClient Administration & ManagementSupports RMs/GH in client interaction and all related tasks (systems, processes, files, documents etc.) with high-quality, precision and timely responsivenessCustomizes client requests (reporting, statistics, mailings etc.)Manages the RM/GH's calendar, prepares client meetings, organizes business trips, completes the post processing of client calls, client meetings or business trips for RMs/GHCompiles presentations, supports in drafting investment proposals and in marketing activities if needed (client reception, meetings, business trips, events etc.)Ensures coverage in case of own absencesBusinessManagementRegularly collects and exchanges relevant information necessary for the jobConducts reviews, plans, and always documents his/her workSupports RM/GH in implementation of projects and initiatives, in close alignment with the Group Business ManagerProvides professional input proposals for improvements based on experience, incident occurrence or observationManages the expense claim process for RMs/GHRisk Management&ControlsActively helps managing risk (support first line of defense), i.e. in client documentation, by raising concerns, following up on issues and by escalating when in doubt Ensures adherence to local regulations and compliance with internal policies and standards (e.g. new account openings, payment instructions, reviewing client phone calls or signing off at own level of competence etc.) in collaboration with the respective RMs, GH and Group Business Manager Ensures timely clearance of pending items and escalated deficiencies Ensures appropriate ethical and compliant behavior in his/her area of responsibility Ensures correct, meaningful and understandable documentation of client interaction/client orders in the corresponding tool (e.g. CRM, DiAS)YOUR PROFILEPersonal & Social SkillsA natural team playerAbility to relate to colleagues from diverse backgroundsOpen, approachable and displays genuine interest in people and in improving processesAlways communicates in a competent and professional mannerHighly service oriented and passionate about client servicingSystematic, precise and diligent working style and the ability to perform under pressurePersonal integrity and ethical behaviorProfessional & Technical SkillsAppropriate understanding of relevant products and services in Private Banking Basic knowledge of global financial markets and current developments in the industry Sound affinity with the geographic market(s) covered, i.e. familiar with the legal and regulatory environment as well as cultural awarenessEducation and ExperienceRelevant educational (bank apprenticeship or equivalent) and professional background (work experience in the financial industry)Good language skills (verbal and written) according to specific market requirementsProven track record in servicing banking clients with complex needs (onboarding of new, maintaining and extending current relationships)We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.Is this not quite what you are looking for Set up a job alert by creating a candidate account here.