✨ AI Summary
We are seeking a Front Office Instructor to train students on the complete Guest Cycle, including reservations, check-in/out, and concierge services. The role involves teaching Customer Service Excellence, professional complaint handling, upselling techniques, Hospitality English, and Hotel Terminology. Hands-on training with PMS systems like Opera or Fidelio is a key responsibility. The ideal candidate will have a Bachelor’s degree in Hotel/Hospitality Management or Tourism, over 1 year of Front Office experience, and a strong command of spoken English.
Requirements
Bachelor’s degree in Hotel/Hospitality Management or Tourism.1+ years of practical experience in Front Office operations.Deep practical knowledge of at least one major PMS system (Opera / Fidelio).Excellent spoken English and a strong customer-service mindset.Immaculate professional grooming standards.
Description
Train students on the complete Guest Cycle: reservations, check-in/out, and concierge.Teach Customer Service Excellence, professional complaint handling, and upselling.Deliver Hospitality English and essential Hotel Terminology classes.Provide hands-on PMS training (Opera, Fidelio, or equivalent).