Quality Manager

🏢 United Elite Company
📍 Cairo, EgyptFull-timeRemote
📅 Posted: 3w ago🔄 Updated: 3w ago
CV%
✨ AI Summary
The Quality Manager will lead the Quality team, establish and enforce quality standards, and monitor performance to ensure company processes and customer interactions meet required benchmarks. Key responsibilities include managing the team, developing quality policies, monitoring customer interactions, analyzing quality reports, setting KPIs, conducting audits, providing coaching, and collaborating with other departments to drive continuous improvement. The role also involves identifying root causes of quality issues, implementing corrective actions, and reporting on performance to senior management.
Required Skills
Information Technology
○Monitoring○Dashboards○NIST○Quality Assurance○Prompt Engineering
Business, Sales & Management
○Performance Management○Coaching○HR Management○Customer Success
Soft Skills & Professional Competencies
○Leadership○Analytical Skills○Problem Solving○Attention to Detail○Communication○People Management
Other
○interpersonal skills
Productivity & Workplace Tools
○Excel
Engineering, Construction & Trades
○Quality Control
Requirements
Bachelor’s degree in Business Administration, Quality Management, or a related field.4+ years of experience in Quality Assurance/Quality Control, with previous team management experience.Experience in call center, customer service, financial services, or a similar industry is preferred.Strong knowledge of quality monitoring and performance management.Experience managing quality KPIs and reports.Strong coaching and leadership skills.Excellent analytical and problem-solving skills.Strong attention to detail.Excellent communication and interpersonal skills.Good knowledge of Excel and reporting tools.Good command of English.Ability to manage multiple priorities and work in a fast-paced environment.
Description
The Quality Manager will be responsible for managing the Quality team, setting quality standards, monitoring performance, identifying areas for improvement, and ensuring that company processes and customer interactions meet the required standards.Key ResponsibilitiesManage and lead the Quality team and ensure daily quality activities are completed.Develop and maintain quality standards, policies, and procedures.Monitor customer interactions and overall service quality.Review quality reports and identify trends, performance gaps, and recurring issues.Set quality KPIs and monitor team and individual performance.Conduct regular quality audits and ensure proper documentation.Provide coaching and guidance to Quality Agents.Work with Operations, Sales, Training, and HR teams to improve overall performance.Identify root causes of quality issues and implement corrective actions.Prepare regular quality reports and performance updates for senior management.Ensure employees follow company policies, procedures, and compliance requirements.Develop and improve quality monitoring and evaluation processes.Identify training needs based on quality results and coordinate with the Training team.Handle escalated quality issues and recommend appropriate actions.Drive continuous improvement across customer service and operational processes.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00