Requirements
The ideal candidate will be consistent, steady, and level-headed under pressure, acting as a proactive, pragmatic problem solver. They should be commercially aware with strong attention to financial discipline, contracts, and business risk. A resourceful operator understanding local business practices, regulatory frameworks, and fast-paced multicultural environments is essential.
Description
The Head of People & Operations will act as a key operational lead and problem solver across haus & haus. The role is responsible for overseeing People Operations, key administrative and operational functions, business risk, supplier contracts and core systems, while supporting leadership to resolve escalations and keep cross-departmental operations running smoothly.What You'll DoPeople Operations & HRAct as a senior point of support for HR and Admin Managers, providing guidance, setting priorities and conducting performance reviews.Manage complex employee matters, including formal complaints, labour cases, sensitive offboarding and senior exits.Oversee HR policies, the Employee Handbook, performance reviews and annual salary reviews.Support commercial decisions around employee benefits, including medical insurance renewal.Conduct exit interviews when required and identify trends or improvements.Onboarding OperationsApprove new role requisitions in line with MD approval and agreed salary budgets.Coordinate tailored induction plans for senior hires.Ensure operational readiness for new joiners across the business.Facilities, Suppliers & ContractsOversee office maintenance, review and approve quotes, and manage escalated supplier or building management issues.Review and sign off on key maintenance agreements and service contracts.Maintain oversight of commercial supplier contracts, subscriptions and external business partners.IT & SystemsManage and support the internal IT lead through regular check-ins and performance reviews.Help resolve cross-departmental IT and operational issues.Oversee the implementation and continuous improvement of key operational systems.Culture & Business OperationsWork closely with the Managing Director to track priorities, resolve roadblocks and drive execution.Oversee internal culture, wellness initiatives, incentives and company events.Act as a central problem solver, stepping in to resolve operational bottlenecks across the business.Coordinate with external partners, including business coaches, where required.What You'll NeedConsistent, steady, and level-headed under pressure.A proactive, pragmatic problem solver who keeps the wheels turning when others are stuck.Commercially aware with strong attention to financial discipline, contracts, and business risk.An experienced sounding board capable of handling sensitive employee situations and operational challenges with discretion.A resourceful, Dubai-it operator who understands local business practices, regulatory frameworks, and fast-paced multicultural environments.Adaptable and willing to wear many hats; happy to step in and assist across the wider business wherever needed.If you are a hands-on, solutions-focused operator who thrives in a fast-paced environment, we'd love to hear from you.